Who we are
Voccare Global Solutions Center comes as a result of over 15 years of experience in customer service. Our management model has allowed us to understand our clients’ expectations and capitalize on such learning using specialized and certified processes. This has earned us excellent levels of service recommendation.
We work daily to guarantee the best consumer experience with a team of professional experts, first-level infrastructure, and tailor-made developments.
Our Control and Monitoring Centers in Colombia, Mexico, Guatemala and Costa Rica operate with non-stop redundancy 24 hours a day, 365 days a year.
“Our experience is your best ally”
Mission
We are a professional, efficient, agile, and adaptable company working in Latin America. We focus in being the best business allies to our clients. We create value by implementing robust and certified processes, focusing on optimizing time and logistical, human, and technological resources, and on adapting daily to our users’ needs and circumstances.
Vision
To be respected in Latin America as leading providers of comprehensive logistical and customer attention services, recognized for our levels of operative-costs savings, as well as our efficiency.
General policy of
integrated management system
Voccare is committed to customer satisfaction, through profitable business management and the provision of timely, reliable, safe and effective service. It is also committed to the protection of its information assets against confidentiality, integrity and availability, through the implementation of strategies and controls, with compliance with applicable legal requirements, with the destination and proper management of resources, with the development . of human talent, with the promotion, prevention and protection of the health of its employees, suppliers, contractors and visitors, through the identification of risks, their evaluation and control, as well as the promotion of a culture of prevention and of care. In addition, it is committed to the continuous improvement of the effectiveness of its Integrated Management System.
Our offices
Being global means being closer to you.
Our Control and Monitoring Centers in Colombia, Mexico, Guatemala, and Puerto Rico operate with non-stop redundancy 24 hours a day, 365 days a year, to deliver efficient, immediate service anywhere, whenever our clients need us.
Guatemala
Km 9.5 Carretera a El Salvador, Santa Catarina, Pinula, Plaza Tigo, Torre 3 Nivel Lobby. Ciudad de Guatemala
guatemala@voccare.global
México
Avenida Prolongación Paseo de la Reforma 51 interior 1201. Ciudad de México
mexico@voccare.global
COSTA RICA
Ofiplaza del Este Ed D Oficina 8 San Pedro Montes de Oca San Jose
costarica@voccare.global
Team
We have a group of specialized expert professionals with the required experience to work day to day in improving efficiency and productivity levels inside the company.
Our agents fulfill the highest standards of satisfaction and service. They have developed a sense of urgency and are skilled in managing and standing by our clients during different arising situations in their life.
We are committed to creating differential experiences for our users. We are competitive, passionate, and entrepreneurial –we adapt to change and understand the value we add to every process.
LUIS NARRO ROBLES
CEO
MARÍA M. CARAVIA PATRÓN
COO
Mónica Juliana Rodas Garcia
Gerente de procesos y gestión humana
Johana Mesa
Gerente de Control interno
Enrique Ayala
Gerente de implementación
Cesar Hernández Martínez
Gerente Financiero
David Moreno Galindo
Gerente de Inteligencia Comercial
Neftalí Hernández Lozano
Gerente de implementación de TI
Johan Olaya Mosquera
Gerente de Infraestructura
Laura Marcela Orozco Agudelo
Talent Manager
Jesus Mario Hernandez
Gerente Jr. de Capacitación E-Learning
Juan Camilo Jiménez Agudelo
Analista de Inteligencia Comercial
Leonardo Morales Sierra
Gerente de operaciones Guatemala
Jorge Esteban Ospina
Supervisor general de operaciones- implementador operativo