About us

We are a company focused on creating differential experiences. We offer the best customer service and specialized assistance options from our Control and Monitoring Centers, creating superior service experiences.

Who we are

Voccare Global Solutions Center comes as a result of over 15 years of experience in customer service. Our management model has allowed us to understand our clients’ expectations and capitalize on such learning using specialized and certified processes. This has earned us excellent levels of service recommendation.

We work daily to guarantee the best consumer experience with a team of professional experts, first-level infrastructure, and tailor-made developments.

Our Control and Monitoring Centers in Colombia, Mexico, Guatemala, and Puerto Rico operate with non-stop redundancy 24 hours a day, 365 days a year.

“Our experience is your best ally”

Mission

We are a professional, efficient, agile, and adaptable company working in Latin America. We focus in being the best business allies to our clients. We create value by implementing robust and certified processes, focusing on optimizing time and logistical, human, and technological resources, and on adapting daily to our users’ needs and circumstances.

Vision

To be respected in Latin America as leading providers of comprehensive logistical and customer attention services, recognized for our levels of operative-costs savings, as well as our efficiency.

Quality
policy

Voccare is committed to customer satisfaction through profitable commercial management and timely, reliable, and effective service. Other ways we do this include fulfilling applicable legal requirements; allocating and properly managing resources; developing human talent; and the promotion, prevention, and protection of the health of employees, providers, contractors, and visitors by identifying hazards, assessing and controlling risks, and fomenting a culture of prevention and care. The company is also dedicated to continuously improving the efficacy of its Quality Management System.

Our offices

Being global means being closer to you.

Our Control and Monitoring Centers in Colombia, Mexico, Guatemala, and Puerto Rico operate with non-stop redundancy 24 hours a day, 365 days a year, to deliver efficient, immediate service anywhere, whenever our clients need us.

Colombia

Av. 30 de agosto No. 39- 83 tercer piso. Pereira, Risaralda

colombia@voccare.global

Guatemala

Km 9.5 Carretera a El Salvador, Santa Catarina, Pinula, Plaza Tigo, Torre 3 Nivel Lobby. Ciudad de Guatemala

guatemala@voccare.global

México

Avenida Prolongación Paseo de la Reforma 51 interior 1201. Ciudad de México

mexico@voccare.global

Puerto Rico

Metro Office Park 8 Cll 1 Ste. 306, Guaynabo PR 00968

puertorico@voccare.global

Team

We have a group of specialized expert professionals with the required experience to work day to day in improving efficiency and productivity levels inside the company.

Our agents fulfill the highest standards of satisfaction and service. They have developed a sense of urgency and are skilled in managing and standing by our clients during different arising situations in their life.

LUIS NARRO ROBLES

CEO

MARÍA M. CARAVIA PATRÓN

COO

Mónica Juliana Rodas Garcia

PROCESS AND TALENT MANAGER

Johana Mesa

INTERNAL CONTROL MANAGER

Daiana Villa

COMMERCIAL AND OPERATIONS MANAGER

Marbellis Olivero

OPERATIONS MANAGER GUATEMALA

Suzett Patxot

OPERATIONS MANAGER Puerto Rico

Enrique Ayala

OPERATIONS MANAGER Mexico

Success stories

“Voccare stands out for being flexible and adapting to our needs. They are agile executors, and they fulfill their promises.

Voccare’s service is personalized. They come together with our company’s different functional areas naturally and collaboratively.

Voccare cares about knowing our business to bring relevant and tailor-made recommendations to our operation”.

Rafael Vilá Baez.
PRESIDENT AT TRANSCITA

“They are, undoubtedly, a company from the group which works 24/7. With their help, we have positioned ourselves as one of the top assistance companies in the market, with technology as one of our biggest competitive advantages. One of their virtues is their ability to identify our clients’ needs, which helps them to profit their operations.”

José Eduardo Aguilar
GENERAL MANAGER AT ADDIUVA GUATEMALA.

“On behalf of IFX Networks, we are proud to have such a high-level client as Global Solutions. We want to seize the launch of their most recent brand, Voccare, to recognize the work they have been doing for years, which we have been lucky enough to know as their business ally for over three years in Latin America.

Thank you for having us as providers. We hope you can keep counting on IFX Networks in any challenges you undertake.”

Luis Gabriel Castellanos
Country Manager IFX Networks