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Services

We offer an array of possibilities to increase efficiency in companies at all levels in every industry.
The solutions we create for our clients are tailor-made and adaptable to each market and company.

Our products
We have developed our portfolio based on our experience and good practices, thinking about our client’s needs and expectations. We work closely with our technological solutions ally Ikatech, as a central component of our Addiuva Enterprises ecosystem.
01

Customer service and commercial development

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02

Logistic control and monitoring center

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03

Digital transformation support

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04

Integral, specialized consulting

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01

Customer service
and commercial
development

Call management using multiple channels, which allow for interaction and easy access. We deliver information and take suggestions and claims. We implement client-retention practices, cross-selling, service activation, and everything related to our clients’ products and services.

Using our digital transformation, we offer services in

Customer services

Telemarketing

Back-Office

Collection

Market research

Internal Control

E-mail Marketing

Help Desk

Customer services

We rely on the experience of our task force. They are trained in smiling on the phone and have the digital tools to access relevant information upon coming into contact with the client, as well as customer-satisfaction metrics.

Telemarketing

We provide this commercial solution, which increases sales and impacts customer loyalty and product market-positioning.

Back-Office

Standardized, connected, monitored, and analyzed processes offering businesses the support they need for strengthened products and services.

Collection

We work with a cloud collection software that reports all the phases of the recovery process online: Preventive, Early, Late, and Legal. It manages multiple portfolios, outsourcing, roles, and omnichannels using a web platform integrated with call centers, e-mail and SMS senders, chatbots, voice services, and push notifications. We host this program on our own servers to guarantee confidentiality and a proper privacy policy regarding information.

Market research

Reliable evaluations for decision making and strategic direction to help you stay ahead of your competition.

Internal Control

We foster peace of mind among our clients by constantly and exhaustively assessing customer service practices, and guaranteeing it is delivered with established quality standards. We do so using auditing techniques, assessment protocols, and consolidated procedures.

E-mail Marketing

E-mails are an essential aspect of growing and managing your business. They are involved in each stage of your relationship with your clients: lead nurturing, prospection, conversion, and even fostering customer loyalty.

One of the main benefits of e-mail marketing is scalability. E-mails can be implemented to great scale, targeted to numerous recipients.

Help Desk

It enables 24/7/365 assistance supported by a specialized, technical team. This allows for a comprehensive online management traceability.

The help desk presents incident solutions immediately, support after service, and continuous training. Through it, user and provider spending is reduced. Moreover, the help desk serves as an ongoing support toward technology improvement.

How do we do it?

01

Vital KPIs diagnosis and strategy definition

02

Platform implementation integrating a 100% of customer service and management processes in the same solution.

03

100% traceability of daily management. Real-time visualization and control.

04

KPIs setting based on business needs. Integral, systematized dashboard to facilitate real-time decision making.

Why choose us?

Optimal customer service experience for your clients.

Efficient leads generation.

Omnichannel experience.

100% traceable journey map

90% Net Promoter Score (NPS), a client experience main indicator.

Plataforma de control multi acceso.

Multi-access control platform.

*NPS (Net Promoter Score), a client experience main indicator.

02

Control and monitoring center.

CCM – Centro de Control y Monitoreo para aseguradoras

Technical and human capacity to systematize 100% of processes involved in customer service and services delivery belonging to our clients’ market.

Our solution allows you to geo-localize users, automatic assignment integrating costs, monitoring suppliers in real time, and digital point-to-point traceability of files.

How do we do it?

01

Requirement documentation

02

Operational flow design

03

Infrastructure design

04

CMC design

05

Systematization

06

User’s digital omnichannel experience

Why choose us?

User experience

File digitalization

Traceability

Supplier network control

Integral Net Promoter Score (NPS)

Real-time KPI monitoring

CMC – Logistics Control and Monitoring Center

It increments company productivity through managing service requests with timely answers.

Efficiency in route assignment logistics.

Resource optimization.

Cost reduction.

How do we do it?

01

Scheduled services

02

Services’ time and distance validation

03

Technician position and duration of their services

04

Google geolocalization of technician’s time and distance.

05

Algorithm deployment to locate suppliers.

06

Optimized routes assignment

Why choose us?

Visualization of technician’s schedules

Visualization of optimized routes by technician

Suppliers’ business hours configuration

Financial efficiency

Multichannel access to operational monitoring

03

Digital transformation support – Process systematization

We support our clients in systematizing their processes based on their business experience. This allows us to interpret and register the logic of their processes and the factors that intervene in it to adapt those using technological tools and considerably improve their user experience. All with the purpose of supporting their future processes and procedures practices to complete their tasks optimally and in a standardized way.

How do we do it?

01

Diagnosis

02

Information recollection

03

Management system design.

04

KPIs definition by process segment.

05

Infrastructure implementation.

06

Operational implementation.

Why choose us?

Financial efficiency.

Operational efficiency.

Point-to-point traceability and digitalization.

Integral Net Promoter Score (NPS).

Real-time KPI monitoring.

04

Integral specialized consulting

Sooner or later, there comes a time in which everyone needs help to solve a question or issue.

Based on our client’s problems, we analyze each of the affected areas in detail.

IT

Infrastructure design

High-impact processes

Services

Organizational model

Modelo organizacional.

Hardware.

Strategic reach

Talent management

Software.

Services

Process structure

Operationala KPIs

Get in touch

We would like for you to get in touch with us to share your comments or request advisory on any of our products.

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