Call CenterDiscover more
Customer serviceDiscover more
Internal ControlDiscover more
Call management using multiple channels, which allow for interaction and easy access. We deliver information and take suggestions and claims. We implement client-retention practices, cross-selling, service activation, and everything related to our clients’ products and services.
We rely on the experience of our task force. They are trained in smiling on the phone and have the digital tools to access relevant information upon coming into contact with the client, as well as customer-satisfaction metrics.
We provide this commercial solution, which increases sales and impacts customer loyalty and product market-positioning.
Advisory on implementation and running of service units
By assessing, dimensioning, and understanding products, we create strategies that enable service centers to work efficiently in the short term.
We foster peace of mind among our clients by constantly and exhaustively assessing customer service practices, and guaranteeing it is delivered with established quality standards. We do so using auditing techniques, assessment protocols, and consolidated procedures.
We would like for you to get in touch with us to share your comments or request advisory on any of our products.