Facilitators of agile, efficient, integral, and automated solutions that achieve a differential experience for your clients

Our
Solutions

Combining our team’s experience and an omnichannel management system, we offer a differential experience in each one of our products, which will optimize your company’s processes by reducing costs and rising client satisfaction.

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We are
Voccare

We are one of three companies in Addiuva Enterprises, where we have offered the best in client experience in Latin America for over 15 years.
We are a professional, efficient, agile, and adaptable company that creates value by implementing robust and certified processes, thus optimizing time and logistical, human, and technological resources.
We work in synergy with our sister companies Ikatech and Addiuva to provide a comprehensive service to our clients, no matter their industry.

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Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

600K

Monthly
Calls

97,3

%

Service level

before 15 seconds
63

%

Commercial conversion

2.30 min

TDD

Mminutes Documented
Data Time
3.36 seg.

Of TMO

Seconds Average
call time
97,6

%

Of FCR

First Contact Resolution
1,7

%

IT

Idle time
98,9

%

Customer satisfaction

Coverage

Global with
local service

Our Control and Monitoring Centers, located in Colombia, Mexico and Guatemala, operate with non-stop redundancy 24 hours a day, 365 days a year, to offer efficient and immediate service anywhere, whenever our clients request it.

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They trust in us

CONTACT US

We would like for you to get in touch with us and share your comments or request guidance about any of our products.