Global
Solutions
Center

We are
Voccare

We are one of three companies in Addiuva Enterprises, where we have offered the best in client experience in Latin America for over 15 years.
We are a professional, efficient, agile, and adaptable company that creates value by implementing robust and certified processes, thus optimizing time and logistical, human, and technological resources.
We work in synergy with our sister companies Ikatech and Addiuva to provide a comprehensive service to our clients, no matter their industry.

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Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

600.000

Monthly calls

Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

97,3 %

Service Level

Before 15 Seconds

63 %

Commercial Conversion

Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

2.30 min

TDD

Minutes Documented data time

3.36 Seconds

TMO

Average call time

Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

97,6 %

FCR

(First Contact Resolution)

1,7 %

IT

Idle time

Performance

Our professional, specialized experts have the needed experience to work daily to improve efficiency and productivity inside the company.

These are some figures that show our work and commitment:

98,9 %

customer satisfaction

SERVICES

Our Global
Solutions
Center

An array of possibilities to increase efficiency at all levels in companies in every industry.

Our solutions are created to fit our clients and are adaptable to each market and company.

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Coverage

Global with
local service

Our Control and Monitoring Centers, located in Colombia, Mexico, Guatemala, and Puerto Rico, operate with non-stop redundancy 24 hours a day, 365 days a year, to offer efficient and immediate service anywhere, whenever our clients request it.

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CONTACT US

We would like for you to get in touch with us and share your comments or request guidance about any of our products.